General Conditions

The owner of this Website is Black Division S.L., with CIF B02997641 and residing at C/ Xixona, 3 - 03204 Elche (Alicante) Spain.

TERMS OF SALE

By placing an order at D.Franklin you are subject to these terms and conditions in full.

In order to purchase, access our services or enjoy our promotions at D.Franklin you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full.

When placing an order you undertake that all details you provide to us are true and accurate. D.Franklin reserves the right to refuse or exclude any customer not complying with these requirements.

BUYING AT D.FRANKLIN

Purchase form To make a purchase in D.Franklin, it is necessary that you complete correctly all the fields of the form.

Prices All prices shown are final and include, where applicable, Value Added Tax (VAT). In addition, the user is provided with a detailed breakdown of the product price.

Acceptance of these conditions Acceptance of these conditions implies conformity with the characteristics of the product and its price. All orders require the acceptance of the prices and characteristics described in the product sheet.

Promotions 2x1

• For 2x1 promotions, you do not have to select two identical products.
• If the products have different prices, the discount will always be applied to the lowest priced product.
• To benefit from the promotion, it is essential to add at least two products to the cart. D.Franklin will not be responsible for orders in which the necessary products have not been added to apply the promotion.

Typographical errors D.Franklin reserves the right to cancel an order in the event of typographical errors related to pricing, descriptions or other product information.

Product warranty

• All products are covered by a 3-year warranty against manufacturing defects. The warranty does not cover wear and tear or deterioration caused by normal use of the product.
• In case of defect, we will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, at no cost to the consumer. This free of charge includes the costs necessary to correct the defect, such as shipping, labour and materials.
  

Pre-contractual information Before the consumer is bound by a distance or off-premises contract, we will provide all relevant information in a clear and comprehensible manner. This includes details on after-sales support, after-sales services and commercial guarantees, together with their respective conditions.

PRODUCT PRESENTATION

D.Franklin is committed to show and describe the products as accurately as possible.

It can occurs circumstance that the packaging of the ítem you receive does not match the one shown on the product sheet. As there might by production runs that present different wrappings, D.Franklin does not undertake to specifically serve the photographed ones.

It is posible to have little variations in the color of the products, which might be caused due to digitalization of the image, to the vizualization and other technical reasons. D.Franklin will not be responsible for these variations and deviations.

D.Franklin denies all responsibility in case of a mistake, error or omission in said presentation.

Photographs used to illustrate and complement the products description do not belong to the contract obligations.

PAYMENT

All orders must be paid using a bank card (Visa, Mastercard or American Express), and PayPal account.

D.Franklin will never store card details or bank details of its user in its server. It is not allowed to use data or payment instruments belonging to third parties.

PRE-ORDERS

At D.Frankin you can pre-order the items not yet available. Just buy the article you want in the usual way and please be aware of the estimated shipping date.

The order will ship once the pre-ordered item is ready. If your order contains articles both in stock and available for pre-order, it will only be shipped once all items are available.

You can identify those items available for pre-order by the estimated shipping date message on your screen.

The return period of the orders that contain reserved items will start once the order has been received.

PAYMENT SECURITY

D.Franklin will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.dfranklincreation.com. In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.

SHIPMENT

D.Franklin ships worldwide, offering a fast and reliable shopping experience.

Order processing and delivery times
As soon as the purchase process is completed, we will proceed to ship the product using the logistics services that D.Franklin makes available to the customer. The estimated delivery time is detailed below:

Shipping rates

COUNTRY	DELIVERY TIME*	S&H COST
Spain (Mainland and Balearic Islands)	1-3 working days	£ 5.99
Austria, Belgium, Bulgaria, Croatia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, United Kingdom, Czechia, Estonia, Finland, Cyprus and Slovenia	3-10 working days	£ 6.99
Brazil	7-15 working days	£ 6.99
Rest of the World	7-15 working days	£ 20

 

Note: Free shipping on orders over £59.

The delivery time is calculated from the confirmation of the shipment.

Promotions and special periods

During sales or promotional campaigns such as Black Week, Cyberweek and Christmas, orders may experience slight delays in delivery times due to the high volume of orders.

Customs and restrictions

D.Franklin is not responsible for any costs generated by customs or possible customs holds. We recommend checking local regulations before making your purchase.

Receipt of orders

Any order showing evidence of having been damaged or tampered with must be rejected by the customer at the time of delivery.
If this is not possible, a claim must be filed with the final provider on the same day of receipt, or within a maximum of 24 hours, including photographs showing the condition of the parcel.
Without this documentation, the corresponding claim cannot be processed.

If at the time of delivery the packaging shows signs of tampering or visible damage, we recommend that you do not accept the order and notify us immediately by means of our Contact Form.

Delivery Incidents

If you have not received your order but it is recorded as delivered, please contact us within 7 days after the delivery date indicated by the carrier, to open an incident with the courier company.

Absent Receiver

If at the time of delivery there is an absence at the indicated address and the package cannot be delivered, our Courier Service will contact you in order to find an alternative delivery solution. If, even though alternative delivery solutions have been proposed, the package remains undeliverable on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.

RETURNS AND REPLACEMENTS

Making a return with us is very easy. Go to our RETURNS PORTAL and enter your email and order number.

(If your request is due to a damaged product, please write to us through our Contact Form, attach photos and describe the issue. Please wait for your case to be assessed by our Quality Department so we can provide an appropriate solution.)

All products purchased at D.Franklin can be returned within 14 days of receiving your order.

• EU COUNTRIES (except Spain and Portugal):

You must return the product at your own expense using the carrier of your choice. All returns must be sent to our warehouse in Spain. The address and instructions can be found in our Returns Portal. Once your request is completed, you will receive an email with instructions to finalise the process.
Please note that since this is not a service provided by us, we cannot take responsibility for the returned package when the reason is not attributable to D.Franklin. We recommend keeping proof of shipment.

• UNITED KINGDOM (UK):
  

We will provide a return label, and a €20 fee will be deducted as an administrative cost due to customs procedures.

• REST OF THE WORLD:

Returns must be managed by the customer. A €15 fee will be charged as an administrative cost due to customs procedures.

• SPAIN AND PORTUGAL:
  
  
  • EXCHANGE: Need a different size? No problem! Select your preferred size among the available ones in our returns portal and we’ll send you a new shipment. The first size exchange within the same order is FREE. Make sure to select the free shipping option; otherwise, a return label will not be provided and you’ll need to cover the shipping costs yourself. If you wish to make a second exchange, you must request a return (with a deduction of €11.97 from the total amount) and place a new order with the desired size.
    
    
  • GIFT CARD: With this option, return shipping is FREE. We will send you a gift card for the value of the items you return, which you can use on our website with no expiration date. This is a good option if you want to exchange your items for others without paying return shipping costs.
    
    
  • RETURN: We will refund the returned items to the same payment method used in your purchase. A €5.99 return fee applies if you choose to use our return label.
    
    

Before sending us any items, please note:

1. 1. Promotional items:
      (e.g., 2x1 / 3x2 offers, promotional gifts) must be returned in full to receive a refund.
      
      
   2. Hygiene restrictions:
      We do not accept returns or exchanges of bikini bottoms, swimsuits, piercings, ear cuffs, earrings, or masks.
      
      
   3. Print and include the return slip:
      (which you’ll receive by email after confirming the return in our portal) inside the package so we can correctly register your return.
      
      
   4. Protect your package:
      Use appropriate packaging. Do not stick labels directly onto the original product box.
      
      
   5. Condition matters:
      Returned items must be in perfect condition, unused, and in their original packaging. Returns that don’t meet these conditions will be rejected and no refund will be issued.
      
      
   6. Processing time:
      Refunds and exchanges will be processed within 14 days after the return is received and validated by our team.

PRODUCT STATUS

At D.Franklin, we aim to ensure your satisfaction with every purchase. To process a return, please make sure the product meets the following conditions:

1. Product condition: The product must be returned in perfect condition, retaining its original box and all included accessories.
2. Proper packaging: We recommend using the original packaging to protect both the product and its box. If the original packaging is unavailable, please ensure the new packaging is secure enough to prevent damage.
3. Damaged products: We will not accept returns for products that are in poor condition due to misuse or improper packaging.

We reserve the right to reject any return that does not meet these conditions. For more information about our return process, please contact our customer service team.

Please use an envelope, plastic bag or paper wrap to protect the items you are going to return and in no case directly place the return label on the boxes or containers corresponding to the items, as it would be impossible for us to reuse them and it would entail the possible rejection of the return.

In case the product is not received in its original packaging - as indicated above, we reserve the right to deduct those items that are missing or that are not in original condition from the total price:

1. Box: 5 €
2. Any other extra item contained in the box (stickers, pouch, cleaning cloth, etc): 3 €

Returns for orders including 2x1 or 3x2 promotions or free items should be made in full to get a refund. No partial returns will be accepted.

Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.

GIFTS

Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.

RIGHT OF WITHDRAWAL

• The consumer and user will have the right to cancel the order placed remotely without giving any reason, during a period of fourteen (14) calendar days from the correct reception of the product.
  
  
• Once the article has been received and the return has been approved and authorised, you will receive a confirmation email indicating that the amount of the product or products to be returned will be paid by the same method of payment used (unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund). The total amount of the purchase will be reflected in your account within a maximum period of 14 calendar days from the time you have received the return confirmation email and depending on the conditions of each bank.
  
  
• The product must be returned in perfect condition, and without its use having gone beyond the mere verification of its good condition and functioning.
  
  
• All shipping costs corresponding to the return process shall be borne by the customer.

In order to proceed with the withdrawal, we recommend that you register through our Contact Form and follow the instructions indicated there.

In any case, we recommend that you keep proof of delivery.

Use an envelope, bag or paper wrapping to protect the box containing the items to be returned and we recommend that you do not place the return label directly on the boxes, as it would be impossible for us to reuse them.

REFUNDS

Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.

The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.

RESPONSABILITY

D.Franklin is committed to give your order as swiftly as possible to the selected transport agency. Nevertheless, D.Franklin cannot be held responsible for: damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss or theft of the chosen product. For technical failure, that for accidental causes or any other kind may prevent the normal functioning of the service through internet. For lack of availability of the site for maintenance reasons or other that prevent the user to access the service. D.Franklin will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless D.Franklin declines any responsibility for third party causes, fortuitous circumstances and force majeure situations.

INTELECTUAL PROPERTY

All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to D.Franklin or it’s licesees, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law may be protected by laws of intellectual property.

CUSTOMER CARE SERVICE

You can contact D.Franklin through this Contact Form o through Social Media. You can also contact us by phone at (+34) 966 651 088.

Our customer support schedule is: Monday to Friday from 9:00 to 18:00 CET

 

TRADE MARKS

All trademarks, brands, logotypes and anagrams shown in this website are the sole propriety of D.Franklin. It is expressly forbidden to use without prior consent any element of the web that may be object of protection according to current law on industrial property. Expressedly, no logo, trademark, commercial name, shop sign, denomination, slogan, photographic material or any other distinctive sign belonging to D.Franklin may be used without the express written consent by D.Franklin.

LEGAL ACTIONS

D.Franklin reserves the right to exert legal actions against the users that violate or infringe D.Franklin’s intellectual and industrial property rights.