D.FRANKLIN SOCIETY
FAQ'S
How does DF Society work?
How does DF Society work?
It’s simple:
- Sign up: Create your free account and you’ll automatically become part of DF Society.
- Log into your account: Access your personal DF Society area to start collecting points.
- Earn points: Collect points with every purchase, by interacting on our website or social media, and by recommending us. Everything counts.
- Redeem rewards: Turn your points into discounts and exclusive benefits.
What are points for?
What are points for?
Good question. You can redeem your points for discounts and free products.
How do I redeem points?
How do I redeem points?
From your account, select the reward and you’ll receive a code to apply at checkout.
What benefits does the program offer?
What benefits does the program offer?
In DF Society, your points are much more than numbers. They give you access to benefits designed for the D.Franklin community: exclusive discounts, free products and special perks not available to everyone. The more you engage, the more you unlock
Do my points expire?
Do my points expire?
Yes. Points are valid for 365 days from the date you earn them. After that, they expire automatically.
What happens if I return an order?
What happens if I return an order?
Points earned from that purchase will be deducted from your balance. If you used points to pay, they will be refunded within a maximum of 15 days after the return.
I haven’t received my points
I haven’t received my points
Points are assigned 30 days after your purchase.
Can points be combined with other promotions?
Can points be combined with other promotions?
It depends on the promotion and the reward used. Not all codes can be combined with active website coupons.
I entered my birthday but didn’t receive my points. Why?
I entered my birthday but didn’t receive my points. Why?
Points are added on your birthday, not when you save the date. You must have entered it at least 30 days in advance, and you can only receive birthday points once every 12 months.
